1. Acceptance of Terms
By accessing or using the services provided by Wisler Systems ("the Company"), including the "Sarah" automated treatment coordinator, you ("the Client" or "Practice") agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.
2. Description of Service
Wisler Systems provides clinical patient reactivation and automated administrative services. Our platform utilizes artificial intelligence to communicate with patients via voice and SMS, synchronize with Practice Management Systems (PMS), and facilitate appointment booking.
3. HIPAA Compliance & Data Security
The Company operates as a "Business Associate" as defined under HIPAA. All use and disclosure of Protected Health Information (PHI) is governed by our separate Business Associate Agreement (BAA), which must be executed by both parties prior to the commencement of service. We maintain data within an encrypted, self-hosted infrastructure on Google Cloud Platform.
4. SMS and 10DLC Compliance
The Client is responsible for ensuring that all patients contacted via Wisler Systems have provided the necessary consent to receive automated communications. The Company will provide opt-out (STOP) functionality for all SMS communications as required by law. The Client agrees to indemnify Wisler Systems against any claims resulting from a lack of patient consent.
5. Professional Judgment
Wisler Systems is an administrative tool and does not provide medical or dental advice. The Client (the Dentist) remains solely responsible for all clinical decisions, treatment plans, and patient care outcomes. Sarah is a coordinator and should be treated as an administrative extension of your staff.
6. Payment & Pilot Programs
Fees for services, including our "Founder’s Pilot Program," are due in advance. Pilot fees ($250) are non-refundable once the integration and BAA setup have been completed. Monthly retainers are billed on a 30-day cycle and may be canceled with 15 days' notice.
7. Limitation of Liability
To the maximum extent permitted by law, Wisler Systems shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services, including but not limited to lost revenue or data breaches resulting from Client-side security failures.
8. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of Washington. Any disputes arising from these terms shall be resolved in the courts of King County, WA.
9. Contact Information
For questions regarding these terms, please contact:
Cord Wisler
Founder, Wisler Systems
Email: cord@wislerops.com